"You guys are the best! My boards come back and they look like they're brand new. I've never had to send one back under warranty."
We provide FREE inbound and return shipping to our customers in the lower 48 states of the US. For our US customers outside this area (Alaska, Hawaii, and US territories), we use US Mail Priority Mail to ship boards back to you, however you will be billed for the shipping charges. Unfortunately, we cannot provide free inbound shipping for our customers located outside the lower 48 states. Because of excessive customs charges, we are no longer able to receive or send international packages.
*To ensure that the problem is in your control board and not somewhere else in the machine, please move the computer board to a working machine to see if the problem follows the board BEFORE you send it to us. If the problem does not follow the control board, then the problem is elsewhere in your machine.*
Follow these steps to ship your broken board to us:
Please print and fill out this information form and enclose it in your shipment.
If you are shipping via UPS at your own expense or wish to use a different carrier (US Postal Service, FedEx, etc), you may print out this paper that has our address on it. This is NOT a free shipping label.
If you have any questions, please contact us!