"You guys do the best job fixing our computers!"
When I send you my computer board, do you immediately send me a refurbished computer board of the same make, or do you repair my computer board and send it back to me?
We repair your computer board and send it back to you. This way we can retain your individual settings and program parameters, unless the repair procedure requires resetting the board back to factory default settings. We work very hard to keep our work load managed well so that turn around time is not an issue. Of course, there are always times when a customer needs a board right away, and we always try to accommodate our customers under such circumstances.